Oakside Classic Clocks

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Terms and Conditions

Oakside Classic Clocks Trading Address

Heath Road, Pamber Heath, Tadley, Hampshire RG26 3DR England.

Oakside Classic Clocks Web Site - Statement

Our Web Site has been designed to provide full details and high definition images of all of our Longcase Clocks
If you require further assistance regarding any aspect of our web site, product range or customer service you can easily contact us by one of the following methods.

Contact Oakside Classic Clocks

You will find our e-mail address on the Contact Oakside form.

Postal Address:

Oakside Classic Clocks, 1 Heath Road, Pamber Heath, Tadley, Hampshire RG26 3DR England.

Security

You can be assured that all credit & debit card transactions conducted on this web site are both secure and protected. Our Site is only secure if you use the correct shopping process. Do not under any circumstances transmit your Credit or Debit Card details to Oakside Classic Clocks by e-mail or by mobile phone as transmitting your details by these methods may not be secure.

If you require us to process your Credit or Debit Card transaction manually, please contact us on a fixed line phone.

Privacy

We do not under any circumstances pass your personal details to any third party other than to RomanCart and HSBC Secure ePayments, when you elect to pay by an online Credit or Debit Card transaction.

Further information about data protection laws can be found at the Data Protection Registrar's internet site: http://www.dataprotection.gov.uk/.

Clock Prices

Oakside's English web site http://www.classic-clocks.co.uk/ includes an online price calculator with prices in Sterling and Euro, our German language web site http://www.classic-clocks.co.uk/german/ and our French language web site http://www.classic-clocks.co.uk/french/ both include an online price calculator with prices in Euro.

Any prices shown in other currencies are for guidance only and we do not imply or accept any contractual obligation to supply our products at the guide price shown in those other foreign currencies

Select your clock from either the Oakside, Kieninger, Hermle or Antonio Altobel Clock Galleries. All completion invoices will be in Sterling or Euro depending on how the original order was placed! Fluctuations in currency exchange rates will effect all other foreign currency conversions.

We will supply your clock at the price quoted when we received your deposit, irrespective of any price increase that Oakside imposes after that date; we do however reserve the right to cancel your order and refund your deposit should our suppliers significantly increase prices.

As Oakside purchases clocks manufactured by Kieninger, Hermle or Antonio Altobel in Euro, the Stirling price displayed on this web site will change as exchange rates fluctuate. If the total price shown on the invoice generated when you place an order is higher than the total price displayed on this web site when you take delivery, we will invoice you at the lower of the two prices.

VAT

Oakside Classic Clocks is VAT registered.

Registration number GB129117327

Refunds on returned goods.

PARTS: All parts are thoroughly inspected and carefully packed before leaving Oakside. If within fourteen days of receiving your parts and after consultation with Oakside you return your purchase of of clock makers parts we will inspect the returned items and providing they are undamaged, we wil refund the full purchase price, less the original delivery charge, and less a restocking charge.

Export Orders

Oakside accepts export orders from most countries. Please make a preliminary enquiry using our online enquiry form by clicking on Contact Oakside.

Completion Invoices

We will invoice you for the outstanding balance when your clock is ready for delivery and we require full payment at least seven days before dispatch of your clock. Ownership of the clock passes to you when the payment has been cleared into our bank account.

Payment upon Collection or Delivery

Customers who arrange their own private courier collection or choose to personally collect clocks or other items from Oakside, must pay in advance by card transaction or by bank transfer.

If we are delivering your clock please be aware that we do not accept card or cheque payments at the time of delivery.

Delivery Period Oakside Clocks

As each of our Longcase Clocks are handcrafted, delivery periods will fluctuate; we will make every effort to complete the construction and delivery of your order as quickly as production permits but we will not sacrifice quality to speed production. We will advise you of the approximate construction and delivery period when we receive your order or when you make an enquiry!

Delivery Period Kieninger Clocks.

As each of Kieninger's clocks are assembled to order we can only quote a delivery date based on information provide by Kieninger when we place an order. You may place an order with a deposit and we will advise you of Kieninger's delivery forecast shortly after - if their delivery date is beyond one acceptable to you we will immediately refund your full deposit payment. We will make every effort to ensure that you clock is delivered as quickly as production permits but Kieninger will not sacrifice quality to speed production.

Delivery Period Hermle Clocks.

Our Hermle Gallery has symbols that give an indication of the delivery date of each model but we are happy to contact the factory to determine their stock position for any particular clock prior to you ordering. Alternately, you may place an order with a deposit and we will contact AA to get confirmation of their current delivery forecast - if their delivery date is beyond one acceptable to you we will immediately refund your full deposit payment. We will make every effort to ensure that you clock is delivered as quickly as production and transportation permits.

Delivery Period ALtobel Antonio Clocks.

Our Antonio Altobel Gallery has symbols that give an indication of the delivery date of each model but we are happy to contact the factory to determine their stock position for any particular clock prior to you ordering. Alternately, you may place an order with a deposit and we will contact AA to get confirmation of their current delivery forecast - if their delivery date is beyond one acceptable to you we will immediately refund your full deposit payment. We will make every effort to ensure that you clock is delivered as quickly as production and transportation permits.

Delivery Prices.

Our web site quotations are inclusive of VAT, Packing and Shipping to all UK and Ireland addresses. We will be pleased to advise delivery costs to any other part of the world.

Damage or Loss during shipment.

OAKSIDE CLOCKS: We employ a Professional Packaging Company to design shipping cartons for Oakside clocks and we thoroughly inspect every clock during packing. Oakside use major carriers to deliver all goods. The recipient should inspect the goods on arrival, notify the carrier immediately of any damage and any claims for loss or damaged should be made directly to the carrier. Oakside will not accept any claims for damage or loss incurred during transport by third party carriers. You can ask Oakside for a quotation for transit insurance.

KIENINGER CLOCKS: MOST IMPORTANT and BEFORE SIGNING the delivery note, you must examine the carton for external damage and you must also remove the clock from the carton and thoroughly inspect it for damage. Do not sign the delivery note if the clock shows any sign of damage or rough handling. Failure to follow these instruction will nullify the Transport company, Oakside and Kieninger for any claims for damage and repair subsequent ongoing costs.

The delivery driver may object to the delay but you must insist. We will also need photos of any damage to initiate an insurance claim.

ALTOBEL ANTONIO CLOCKS: MOST IMPORTANT and BEFORE SIGNING the delivery note, you must examine the carton for external damage and you must also remove the clock from the carton and thoroughly inspect it for damage. Do not sign the delivery note if the clock shows any sign of damage or rough handling. Failure to follow these instruction will nullify the Transport company, Oakside and Kieninger for any claims for damage and repair subsequent ongoing costs.

The delivery driver may object to the delay but you must insist. We will also need photos of any damage to initiate an insurance claim.

Guarantee - Parts

PARTS: All parts are thoroughly inspected and carefully packed before leaving Oakside. Responsibility for its safe delivery will be assumed by the carrier at the time of its shipment. Claims for loss or damage to the contents should therefore be made directly to the carrier. You can ask Oakside for a quotation for transit insurance.

Guarantee

In accordance with the Consumer Protection (Distance Selling) Regulations 2000. If for any reason you are not satisfied with the quality of your purchase from Oakside Classic Clocks, please contact us by e-mail or letter within 7 days of receipt of the goods and we will arrange for either collection and the supply of a replacement clock or a full refund of the purchase price.

Please be advised that you have a duty to take reasonable care of the goods whilst in your care (if you decide to cancel) and for arranging and paying for the safe return of the goods to us. The goods must be returned so that they can be sold again as new. We recommend you contact us first so that we can advise on the safe transport of the clock and the preferred carrier to be used.

Kieninger Clock Warrantee - We only provide after sales support for the Kieninger clocks that we have supplied; Oakside will not undertake any repairs on behalf of other retailers. Kieninger clock owners who have purchased their clock from other dealers must contact that dealer direct supplier to arrange for repairs.

Hermle Clock Warrantee - We only provide after sales support for the Hermle clocks that we have supplied; Oakside will not undertake any repairs on behalf of other retailers. Hermle clock owners who have purchased their clock from other dealers must contact that dealer direct supplier to arrange for repairs.

Exceptions: We cannot provide a refund or replacement if you have commissioned a bespoke clock to your specifications. This guarantee does not affect your statutory rights.

Complaints Procedure:

We believe that the quality of our clocks will provide satisfaction but in the rare event of a problem occurring, we will attempt to handle all complaints fairly, effectively and confidentially. Any complaint via telephone, fax or e-mail is answered as soon as possible. Any complaint that comes in via the post is replied to immediately, by telephone if a number is quoted, and we aim that all complaints are resolved with 5 working days.

Oakside Classic Clocks reserves the right to improve specifications without notice.

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Oakside's hours of business: Monday - Saturday, 10.00 to 18.00, Sunday 11.00 to 14.00.
(Our local time is now: ??:??)
Telephone 0118 9701 nine 85 (int. +44 118 9701 nine 85)
Copyright © Frank Redmile - Oakside Classic Clocks
Please read our Terms and Conditions