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Heath Road, Pamber Heath, Tadley, Hampshire RG26 3DR England.
Our Web Site has been designed to provide full details and high definition images of all of our Longcase Clocks
If you require further assistance regarding any aspect of our web site, product range or customer service you can easily contact us by one of the following methods.
You will find our phone & fax numbers on the Contact Oakside form.
Postal Address:
Oakside Classic Clocks, 1 Heath Road, Pamber Heath, Tadley, Hampshire RG26 3DR England.
You can be assured that all credit card transactions conducted on this web site are both secure and protected. Our Site is only secure if you use the correct shopping process. Do not under any circumstances transmit your Credit or Debit Card details to Oakside Classic Clocks by e-mail or by mobile phone as transmitting your details by these methods may not be secure.
If you require us to process your Credit or Debit Card transaction manually, please contact us on a fixed line phone.
We do not under any circumstances pass your personal details to any third party other than to RomanCart and HSBC Secure ePayments, when you elect to pay by an online Credit or Debit Card transaction.
Further information about data protection laws can be found at the Data Protection Registrar's internet site: http://www.dataprotection.gov.uk/.
Oakside's English web site http://www.classic-clocks.co.uk/ includes an online price calculator with prices in Sterling and Euro, our German language web site http://www.classic-clocks.co.uk/german/ and our French language web site http://www.classic-clocks.co.uk/french/ both include an online price calculator with prices in Euro.
Any prices shown in other currencies are for guidance only and we do not imply or accept any contractual obligation to supply our products at the guide price shown in those other foreign currencies
All completion invoices will be in Sterling or Euro depending on how the original order was placed! Fluctuations in currency exchange rates will effect all other foreign currency conversions.
We will supply your clock at the price quoted when we received your deposit, irrespective of any price increase that Oakside imposes after that date; we do however reserve the right to cancel your order and refund your deposit should our suppliers significantly increase prices.
Oakside Classic Clocks was originally registered for VAT but we have now de-registered and we deliberately limit our annual sales so that we remain below the threshold that would require compulsory re-registration! Our prices now only contain the input VAT imposed on us when we purchase supplies - we do not have to add the VAT on the added value of building our clocks.
Oakside accepts export orders from most countries. Please make a preliminary enquiry using our online enquiry form by clicking on Contact Oakside.
We will invoice you for the outstanding balance when your clock is ready for delivery and we require full payment at least seven days before dispatch of your clock. Ownership of the clock passes to you when the payment has been cleared into our bank account.
We reserve the right to decline payment by Credit and Debit Card for clocks that are to be collected by customers, unless previously agreed.
As each of our Longcase Clocks are handcrafted, delivery periods will fluctuate; we will make every effort to complete the construction and delivery of your order as quickly as production permits but we will not sacrifice quality to speed production. We will advise you of the approximate construction and delivery period when we receive your order or when you make an enquiry!
As each of Kieninger's clocks are assembled to order we can only quote a delivery date based on information provide by Kieninger when we place an order. You may place an order with a deposit and we will advise you of Kieninger's delivery forecast shortly after - if their delivery date is beyond one acceptable to you we will immediately refund your full deposit payment. We will make every effort to ensure that you clock is delivered as quickly as production permits but Kieninger will not sacrifice quality to speed production.
Our web site quotations are inclusive of the packaging and transport to stated destinations. We will be pleased to advise delivery costs to any other part of the world.
CLOCKS: We employ a Professional Packaging Company to design shipping cartons for our clocks and we thoroughly inspect every clock during packing. Oakside use major carriers to deliver all goods. The recipient should inspect the goods on arrival, notify the carrier immediately of any damage and any claims for loss or damaged should be made directly to the carrier. Oakside will not accept any claims for damage or loss incurred during transport by third party carriers.
PARTS: All parts are thoroughly inspected and carefully packed before leaving Oakside. Responsibility for its safe delivery will be assumed by the carrier at the time of its shipment. Claims for loss or damage to the contents should therefore be made directly to the carrier.
In accordance with the Consumer Protection (Distance Selling) Regulations 2000. If for any reason you are not satisfied with the quality of your purchase from Oakside Classic Clocks, please contact us by e-mail or letter within 7 days of receipt of the goods and we will arrange for either collection and the supply of a replacement clock or a full refund of the purchase price.
Please be advised that you have a duty to take reasonable care of the goods whilst in your care (if you decide to cancel) and for arranging and paying for the safe return of the goods to us. The goods must be returned so that they can be sold again as new. We recommend you contact us first so that we can advise on the safe transport of the clock and the preferred carrier to be used.
Exceptions: We cannot provide a refund or replacement if you have commissioned a bespoke clock to your specifications. This guarantee does not affect your statutory rights.
Complaints Procedure:
We believe that the quality of our clocks will provide satisfaction but in the rare event of a problem occurring, we will attempt to handle all complaints fairly, effectively and confidentially. Any complaint via telephone, fax or e-mail is answered as soon as possible. Any complaint that comes in via the post is replied to immediately, by telephone if a number is quoted, and we aim that all complaints are resolved with 5 working days.
Oakside Classic Clocks reserves the right to improve specifications without notice.
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